At Ezinom, we take pride in the quality of our products and the satisfaction of our customers. While we hope you love every item you receive, we understand that sometimes things don’t go as planned. That’s why we offer a fair and transparent refund policy to support you.

Order Changes & Exchanges

To help us deliver your order accurately, please review your product selections – such as size, color, and quantity – before checkout.

  • Exchanges: We currently do not accept exchanges due to incorrect selections made during ordering. Instead, you may cancel your order within 24 hours and place a new one with the correct details.
  • Need help? Reach out to our team – we’re here for you.

Cancellations

You may cancel your order within 24 hours of purchase.

  • If your order has already begun processing or shipping, cancellation may no longer be possible.

To request a cancellation, email us at support@ezinom.com with your order number.

Returns & Refunds

We accept return requests up to 120 days after your order has been delivered. Beyond this period, all sales are final.

Returns are accepted for the following reasons:

  • The item arrived damaged or broken
  • You received the wrong product or size
  • The product differs significantly from the description or images

The following items are not eligible for return or refund:

  • Used, washed, or modified items
  • Items without original tags or packaging
  • Issues not caused by Ezinom (e.g., improper care)
  • Minor cosmetic flaws (e.g., loose threads that do not affect use)

How to Request a Refund

Please send your request to support@ezinom.com, including:

  • Your order number
  • Proof of purchase
  • Clear photos of the issue
  • Any relevant communication history

Our support team will respond within 24 hours to confirm if your return qualifies.

Return Process

  • Once approved, you’ll receive instructions and our return address.
  • Customers are responsible for return shipping costs.
  • Please share the tracking number once the item is shipped back.

Refund Timing

Refunds are processed within 7 days after we receive your returned item.
You’ll receive a confirmation email once your refund is issued, including any original shipping fees.

If you do not see the refund in your account after 10 – 15 business days, please contact your payment provider.

Questions?

Our customer support team is always happy to help.

Thank you for choosing Ezinom – your trust means everything to us.