Need Help? We’ve Got Answers.
Welcome to the Ezinom Help Center. Below you’ll find quick answers to common questions about orders, shipping, returns, and payments. Whether you’re checking delivery times or need help with a return, we’re here to make things fast, clear, and stress-free.
When will I receive my order?
Orders are delivered in 3–5 business days, including 1–2 days for handling.
Do you offer free shipping?
Yes, free shipping applies to orders over $150. Orders below that pay a flat $6.99 fee.
Can I return or exchange an item?
Returns are accepted within 120 days if items are unused and in original packaging. Exchanges apply only to defective or incorrect items.
Who pays for return shipping?
We cover return shipping for defective or incorrect items. Other returns are customer’s responsibility.
What payment methods do you accept?
Visa, MasterCard, AmEx, Discover, and PayPal are accepted. All transactions are secure.
Is my payment information secure?
Yes. Payments are encrypted via SSL and processed through trusted platforms like PayPal and Stripe.
Custom Orders
Fast, simple, and tailored to you – Tell us what you need, set your preferred deadline, and we’ll take care of the rest. Our team will contact you shortly to confirm and get started.
Support
Have a question or need support? Reach out to us via our contact form. Our team is available Monday to Friday, 8:00 AM – 5:00 PM (EST) to assist you.
Trusted Service
You can rely on us – Clear policies, responsive support, and a commitment to doing things right—every time.