How To Fix OneDrive App Syncing Error On Android And iPhone?

To resolve OneDrive app syncing errors on both Android and iPhone, consider the following steps:

Android:

1. Restart the OneDrive app:

   • Open Settings -> Apps -> See All Apps -> OneDrive -> Force Stop
   • Relaunch the OneDrive app

2. Clear cache and data:

   • Settings -> Apps -> See All Apps -> OneDrive -> Storage & cache -> Clear cache and Clear storage

3. Ensure 'Background App Refresh' is enabled:

   • Settings -> Apps & notifications -> Advanced -> Special app access -> Battery optimization -> OneDrive -> Allow background activity

4. Update the OneDrive app:

   • Visit Google Play Store -> Search for OneDrive -> Check for updates

5. Reinstall the OneDrive app:

   • Uninstall the current version -> Reboot your device -> Reinstall from the Google Play Store

iPhone:

1. Check Background App Refresh:

   • Settings -> General -> Background App Refresh -> Ensure it's on -> Select Wi-Fi or Wi-Fi & Mobile Data

2. Enable sync over mobile data:

   • OneDrive app -> Profile icon -> Settings -> Sync offline files -> Over Wi-Fi and mobile network

3. Allow the app to use data in the background:

   • OneDrive app -> Profile icon -> Settings -> Background App Refresh -> Enable toggle

4. Sign out and sign back in:

   • OneDrive app -> Profile icon -> Sign out -> Reboot your iPhone -> Sign back in

5. Clear OneDrive cache:

   • Press and hold the OneDrive app icon -> Info (i) icon -> Storage -> Clear cache

6. Update the OneDrive app:

   • Visit the App Store -> Search for OneDrive -> Check for updates

7. Reinstall the OneDrive app:

   • Uninstall the current version -> Reboot your iPhone -> Reinstall from the App Store

Remember to sign back in after clearing cache and data; doing so may require you to reauthenticate your account. Additionally, if the issue persists with the Files app on iOS, consider deleting and reinstalling the Files app after rebooting your iPhone.