How To Troubleshoot Caption Not Working Error On YouTube?

To troubleshoot caption issues on YouTube, follow these steps:

1. Re-enable Subtitles: Make sure subtitles are enabled. On a web browser, click the 'CC' icon at the bottom of the video player, then click it again to turn subtitles back on.

2. Reload or Restart YouTube: Try refreshing the page with Ctrl + F5 for desktop browsers or force stopping and relaunching the YouTube app on mobile devices.

3. Update YouTube: If you haven't, update the YouTube app on your device or ensure your browser is running the latest version.

4. Clear Cache and Cookies: On your browser, remove browsing history, cache, and cookies.

5. Disable Add-ons and Plugins: Disable add-ons and plugins on your browser if they might be causing an issue.

6. Watch in Another Browser: If none of the above steps help, try watching the YouTube video on a different browser to see if the issue persists.

7. Format and Encoding: Check that the video's audio encoding and format are supported by YouTube's automatic captions.

8. Complex Audio: Be aware that automatic captions might not be available if the audio in the video is complex or requires extensive processing.

9. Language Support: Ensure the language in the video is supported by YouTube's automatic captioning service.

10. Sound Quality: Poor sound quality or speech that YouTube does not recognize might prevent automatic captions from working.

11. Multiple Speakers: Multiple speakers with overlapping speech or multiple languages within the video can cause issues with automatic captioning.

12. Incognito Mode: If captions work in Incognito mode but not in a regular session, consider clearing logged-in user data or checking account settings that might affect subtitles, as sometimes ad blockers or browser extensions can interfere with YouTube's features.

13. Alternative Method: As a last resort and for videos where automatic captions aren't available, you can attempt to transcribe the video yourself as shown in the specific YouTube video repair method.

For the specific user case where captions work in Incognito but not normally, aside from the suggestions above, make sure you're logged into YouTube on your regular session, as logged-in settings can affect video display and available features.