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Welcome to ezinom.com, proudly operated by EAR HEART & SOUL LLC. We value every order and strive to provide you with a clear understanding of how your purchase will be processed, shipped, and delivered. Please review our shipping policy carefully before placing your order to ensure you are fully informed about our shipping terms.

Shipping Coverage

At this time, we exclusively ship orders to addresses within the United States. We do not offer international shipping. Orders cannot be delivered to P.O. Boxes, APO/FPO addresses, or US territories (such as Puerto Rico, Guam, or the US Virgin Islands).

Order Processing Time

All orders placed on ezinom.com are processed within 1 to 2 business days after the order is received and payment is successfully completed.

• Business days are Monday through Friday, excluding Post Office holidays such as New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
• Orders placed after 5:00 PM (EST) or on weekends/holidays will begin processing on the next business day.
• You will receive an Order Confirmation Email once your order has been received, and a Shipping Confirmation Email with tracking information once the order is shipped.

Shipping Method & Delivery Time

We offer one Standard Shipping method for all domestic orders:

• Shipping Carrier: USPS or UPS (carrier will be selected based on destination and size of the package)
• Estimated Delivery Time: 3 – 5 business days (after processing time)
• Flat Rate Shipping Fee: $6.99 per order
  This fee applies to all orders, regardless of size or weight.

Total Estimated Delivery Window

From the time you place your order, you can expect delivery within 4 to 7 business days (including processing + shipping).

Shipping Fee Details

Our flat shipping rate of $6.99 helps us ensure reliable and trackable shipping for every customer. This fee is non-refundable in the event of returns or exchanges, unless the return is due to a shipping error or defective product on our part.

Tracking Your Order

Once your order is shipped, you will receive an email containing your tracking number and a link to monitor your shipment.
If you do not receive tracking information within 3 business days of placing your order, please contact our customer support at support@ezinom.com.

Potential Shipping Delays

We work hard to ship every order on time. However, unforeseen circumstances may occasionally cause delays. These may include:

• Carrier-related delays (weather disruptions, logistical issues)
• High-volume order periods (holidays or special sales events)
• Incorrect or incomplete shipping address provided by the customer

If a delay occurs, we will make every effort to notify you and resolve the issue as quickly as possible.

Lost, Stolen, or Damaged Packages

EAR HEART & SOUL LLC is not responsible for packages lost or stolen after delivery is confirmed by the carrier.
If you believe your package has been lost or damaged during shipping, please contact us immediately. We recommend filing a claim directly with the shipping carrier using your tracking number. We will gladly assist in providing any supporting documentation needed.

Incorrect Shipping Address

Please ensure all shipping details are accurate at checkout. Orders with incorrect or incomplete addresses that are returned to us may be subject to additional shipping fees for re-delivery.

Contact Information

For any shipping-related questions or concerns, please contact our Customer Support team:
Email: support@ezinom.com
We’re happy to assist you Monday through Friday, 9 AM – 5 PM EST.

Thank you for choosing ezinom.com. We look forward to delivering your favorite items quickly and reliably!

By placing an order through Ezinom, you agree to the terms below. We set these policies to ensure that you are fully aware of our return and refund procedures. These policies apply to the (United States) country.

A. 120 DAY RETURN POLICY

We have a 120-day return policy. This means you can request a return within 120 days of receiving your order. In order to be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

B. HELP! I CAN’T FIND MY RETURN LABEL

Don’t worry-our packages don’t include return label. Just reach out to support@ezinom.com, and we’ll help you place your return or exchange.

C. RETURN PROCESS

To start a return, you can contact us at support@ezinom.com. Please include the following information in your return request:

• Order number and full name
• Proof of purchase (Order information Screenshot)
• Reasons for return
• To make the process as smooth as possible, please attach a video or photo of the defective or damaged product as proof for a refund or replacement.

Once we received and confirmed your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete. If there is a refund, it will be issued within 7 days. Please note that, relying on your bank or credit card company will take another 3-5 working days for the credit to be credited to your account.

D. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong thing so that we can evaluate the issue and make it right. To return your product, you should contact our mail.

E. EXCHANGES

We only exchange damaged, wrong products, wrong size, or defective products. If you need to exchange an item, don’t hesitate to contact us at support@ezinom.com.

• Customers do not need to pay the return shipping cost for defective products.

F. REFUNDS

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, it will be issued within 7 days and you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

G. CANCELLATIONS

If you wish to cancel your order, it must be canceled within 12 hours of the order placement, in which case we will provide you with a full refund. Cancellations after that time may be treated as a “Change of Mind” return.

Before placing an order, please make sure to fill in the correct address, accurate to the street and house number, so that you can accurately receive the package in time. If the delivery address is wrong and the delivery is unsuccessful, the customer will bear the corresponding loss. Thanks for your kind understanding.

• Visa, Mastercard and American Express (credit/debit cards
  and prepaid cards – via Paypal)
• Buy now, pay later: Afterpay/Affirm/Klarna (via Paypal)

Note:

All of your online transactions must be associated with a billing address. Make sure that the billing address
mentioned during your purchases corresponds to that of your credit card (as registered with your bank or other
credit card issuer) or that associated with your prepaid card.

*Currently, Buy Now Pay Later transaction is only available in the US. European customers will soon be able to use
this form of payment. Please check further information about the Buy Now Pay Later transaction here.

Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by
these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged
pursuant to a California Finance Lenders Law license.