How To Fix Netflix Keeps Crashing On Roku?

To fix Netflix crashes on your Roku, follow these troubleshooting steps:

1. Restart: Disconnect your Roku device from power, wait for 15 seconds, then plug it back in and attempt to launch Netflix again.

2. Clear Cache: Perform a soft reset by pressing the 'Home' button five times quickly, followed by the 'Up', 'Down', 'Left', 'Right', '', '', '', '', '*'. Next, navigate to Settings -> System -> Advanced system settings -> App -> Netflix, and select Remove channel. Finally, reinstall Netflix from the Roku Channel Store.

3. Update Software: Verify that your Roku device and Netflix app are running the latest versions. Go to Settings -> System -> Check now for Roku updates, and check for Netflix app updates via the Roku Channel Store.

4. Reinstall Netflix: If removing and adding the Netflix channel did not help, consider fully uninstalling and reinstalling the Netflix app following these steps:

   • From the Roku Home page, highlight Netflix and press the star (*) button.
   • Select Remove channel -> Remove -> Go to channel store -> Search for Netflix -> Add channel.

5. Network Issues: Ensure your Wi-Fi signal strength is strong enough and that your Internet service provider hasn't experienced downtimes. Use tools like Fast.com to verify your internet speed.

6. Device Compatibility: Older models of Rokus may struggle with newer versions of Netflix. Consider upgrading your Roku model if applicable.

7. Contact Support: If none of the previous solutions work, reach out to Roku customer support or consult community resources like the Roku Community forum for further assistance.

Remember to perform these actions in sequence, testing Netflix functionality between each step to identify whether the issue is resolved.